Happy Customer Service Week!

This week is Customer Service Week, and I have 2 presentations I’ll be doing this week; one in person at Weber State University in Ogden, Utah (where I’m writing this post at the downtown Ogden Marriot) and for HDI via webinar (which you can sign up for free at HDI’s...

Why?

Just curious what you think… Original photo by Sister72

Procrastinate Tomorrow!

Two Quotes: "Procrastination is opportunity's assassin." — Victor Kiam "You may delay, but time will not." — Benjamin Franklin Two Questions: What are you waiting for? What are you putting off until tomorrow that you can get done RIGHT NOW? Original Photo courtesy of antennae

You Can Make a Difference: Johnny the Bagger

Thanks to Carol for reminding me about this great video about Johnny the Bagger. For those who don’t know the story of Johnny, Johnny is a boy with Downs syndrome who makes a HUGE difference in his customers’ lives by doing little things. It’s a great reminder that no matter...

Forgiveness as an Attitude Vitamin

This week I am focusing on forgiveness, and going to use the power of forgiveness as this week’s attitude vitamin. Forgiving myself for all the dumb decisions I’ve made (because without them, I wouldn’t be who I am). Forgiving others for all the hurtful things they have done to me...